Privacy Policy

Privacy Policy

Last updated: 30 January 2026

Elevate Windows (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website and when you contact us for quotes, measures, or services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Business name: Elevate Windows
Legal entity: ELEVATE WINDOWS WA PTY LTD
ABN: 41625080195
Address: 1/34 Tacoma Circuit, Canning Vale WA 6155
Phone:  0434 510 850
Email: elevatewindows.com.au
Service area: Perth, Western Australia

2. What information we collect

We may collect personal information you provide to us, including:

• Name
• Phone number
• Email address
• Address/suburb/postcode (to confirm service area and quoting)
• Details about your enquiry and project requirements
• Records of communications with you (for example, emails and messages)

You are not required to provide personal information, but if you choose not to, we may be unable to respond to your enquiry or provide a quote.

3. How we collect information

We collect information when you:

• Submit a form on our website (including quote requests)
• Call or email us
• Provide details during a site measure or consultation
• Browse our website (see Cookies in Section 7)

4. How we use your information

We use personal information to:

• Respond to enquiries and provide quotes
• Arrange site measures and appointments
• Provide our services and manage projects
• Communicate with you about your enquiry, quote, or project
• Maintain website security and prevent spam
• Meet legal, regulatory, and record-keeping obligations

5. Disclosure of personal information

We may disclose your personal information to:

• Our employees and contractors, where needed to deliver services
• Service providers who help operate our business and website (for example, website hosting, website maintenance, email delivery, and security/spam protection)
• Professional advisers (such as accountants and legal advisers) where required
• Government agencies or regulators where required by law

We do not sell your personal information.

6. Overseas disclosures

Some service providers we use (for example, website hosting, email delivery, or security tools) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

7. Cookies and website analytics

Our website may use cookies and similar technologies to:

• Enable core website functionality
• Improve website performance and security

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Analytics (optional): We do not currently use Google Analytics. If we add analytics tools in the future, they may collect information such as pages visited, time spent on pages, and device/browser details to help us improve our website. We will update this policy if our analytics setup changes.

8. Marketing communications

We may contact you about your enquiry or quote request. We do not send marketing communications unless you have opted in, or where permitted by applicable law. You can ask us to stop contacting you at any time by contacting us using the details in Section 11.

9. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy (including to provide services, manage records, and meet legal obligations). When no longer required, we take reasonable steps to delete or de-identify information.

10. Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us using the details below.

11. Complaints and contact

If you have questions about this Privacy Policy, want to access/correct your personal information, or wish to make a complaint, contact us:

Elevate Windows
Address: 1/34 Tacoma Circuit
Phone: 0434 510 850
Email: info@elevatewindows.com.au

We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated “Last updated” date 30/01/2026